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Flip charts from ICSC 2007 CenterBuild Workshop

Understanding the Gen X and Y: You Want What?

Facilitators: Brian Fraser, Regency Centers and Melissa Huff, Limited Brands

Question: What do you think “they” want?

Responses: From those born prior to 1959:

  • Challenges
  • Unrealistic salary expectations with experience
  • Instant everything
  • Immediate recognition
  • Work/life balance
  • Less loyalty to company but loyalty from company
  • Flexible hours
  • Quick promotions – no grunt work/paying dues
  • Latest gadgetry technology
  • Well educated
  • Small percentage will work
  • Desire work with meaning
  • Recreation
  • Entitlement
  • Flexibility
  • Equity
  • Big income
  • No OT or weekends
  • Flexible schedules
  • Interesting work
  • Continued education
  • Position – titles promo
  • Medical benefits
  • Profit sharing
  • Big bonuses
  • Individual creativity
  • Cutting edge tech.
  • No loyalty
  • P.C.
  • Social responsibility
  • Environment sensitivity
  • Work in groups
  • “Helicopter parents

From those born during the mid-60s through the 70s: (“intergenerationals” or “tweeners”)

What the younger folks want:

  • Freedom/”own space”, i.e. iPods
  • Fun
  • More money
  • Things “handed” (easy)
  • Fewer hours, more socialization
  • 401k/healthcare now
  • “Power”/not told what to d) o
  • Challenged/ability for growth
  • Diversity
  • “Me” generation
  • All about now

What the older folks want:

  • Retirement
  • Healthcare
  • Security
  • Respect
  • Support (technology, etc.)
  • Loyalty (unquestioned)
  • Flexibility
  • Interaction
  • Window seat (comfort)


From those born after 1980; what those before them want:

· Loyalty/dedication from the younger generation and from employer

· Job security

· Retirement

· Pension

· Benefits

· Social security

· Health care

· Work life balance/separation

· Adapting to technology

· Freedom

· Recognition, respect

· Compensation

· Work ethic/morals

· Advancement/leadership

· Structure

· Mentoring opportunities


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